Break down how your business actually runs today
Including the messy parts, workarounds, and manual steps. We listen to the people doing the work, not just the people with the org chart. The real picture is usually different from the slide deck — and the gap between them is often where the opportunity is.
- Workflow walkthroughs with actual operators
- Tool inventory (real tools, not 'official' ones)
- Bottleneck and leak map